Refund and Cancellation Policy
How to cancel a service with GrowthUper LLC, and how refunds are assessed for one-time projects and monthly services.
Last updated: October 22, 2026
01Overview
This policy applies to services purchased directly from GrowthUper LLC ("GrowthUper", "we", "us") through a Stripe invoice or payment link. It is part of our Terms of Service. Orders placed through Fiverr are cancelled and refunded through Fiverr’s own order and resolution process. Nothing in this policy limits rights you have under applicable consumer law.
02How to Request a Cancellation
Email info@growthuper.com or use our contact page with the subject “Cancellation” and include your name, the email used for billing, your invoice or payment reference, and a short reason. We confirm that we have received your request within 1 business day (Monday to Friday).
03Cancellation Before Work Begins
If you cancel before we have started work on your project, you receive a full refund of the amount paid.
04Projects in Progress
If you cancel after work has started, we review the work completed against the agreed scope or milestones and refund the portion of the fee for work not yet completed. We share a short breakdown of completed and remaining work with our decision. Work that has been completed and paid for remains yours to use.
05Completed and Delivered Work
Fees for work that has been delivered as agreed are not refundable. If a deliverable does not match the agreed scope, tell us and we will fix it first. If we cannot deliver what was agreed, you can request a refund for the part that was not delivered.
06Undelivered Services
If we are unable to start or complete a service you have paid for, for any reason on our side, we refund the amount paid for the undelivered part in full.
07Monthly Services
Monthly retainers, such as ongoing ads management or reporting, can be cancelled at any time. Cancellation stops future billing, and services continue until the end of the period already paid for. If you cancel before work for a newly billed period has started, we refund that period’s fee.
08Wrong Service or Duplicate Payment
If you are charged twice for the same invoice, or pay more than the invoiced amount, we refund the duplicate or excess amount in full. If you paid for the wrong service and work has not started, we refund the payment in full or, if you prefer, move it to the correct service and adjust the price.
09Third-Party Costs
Advertising spend, software subscriptions, server hosting and other costs paid directly to third parties such as Google, Meta, Shopify or hosting providers are not part of our fees and cannot be refunded by us. Any refunds for those costs follow the third party’s own policies.
10Review and Processing Time
We review refund requests and email you our decision within 5 business days. Approved refunds are issued to the original payment method through Stripe. Your bank or card issuer may take additional time, often 5 to 10 business days, to show the refund on your statement.
11Billing Questions and Disputes
If you have a question about a charge or disagree with a refund decision, email info@growthuper.com with your invoice reference. We reply within 1 business day and will work with you to resolve it. We ask that you contact us before opening a payment dispute with your bank.
12Contact
GrowthUper LLC
Email: info@growthuper.com
Or use our contact page.
Questions about this page?
Contact GrowthUper